Gefo FiberNet
Gefo FiberNet

Terms and Conditions

The Company (GEFO TELESERVICES INDIA PVT LTD) is a Category–“B" licensed Internet service provider.

“GEFO , a company registered under the Companies Act,1956 and having its Administrative office at Shop NO.6, Varsha Abhishek Complex, Budihall, Nelamangala taluk, Bangalore Rural dist-562123. (hereafter referred to as “GEFO which expression shall include its successor and permitted assignees) is engaged in the provision of Broadband internet access and other related services (hereafter referred to as “services”).

The Company hereby agrees to supply broadband/high speed Internet access and services to the Customer on the terms & conditions mentioned herein.

In case a customer avails of any Services online, the terms & conditions mentioned there-in in addition to the following will apply.

“Internet” means the global data network comprising interconnected networks using Transmission Control Protocol/Internet Protocol (TCP/IP).

The right to verify the information, provided by the Subscriber in the application form, to use the same at its discretion and shall have the right to grant or refuse the Services to the Subscriber

Agrees to provide Subscriber with the Services on the terms and conditions of this Contract

The Bandwidth provisioned by GEFO is a non-dedicated & shared bandwidth and may very depending on upstream feed from Gateway Provider. Local Loop Provider and user load on the network/server/systems in accordance with TRAI guidelines on broadband speeds for home and small office subscribers.

The Subscriber is responsible for and shall at all times provide all access to the Equipment, necessary to access the Services, provided by GEFO. GEFO reserves its right to disconnect or deactivate Subscriber’s access to Services without prior notice including situations where Subscriber’s Equipment or software is interfering with GEFO other services.

Subscriber should use Cable Modem/Router/GEFO Box or any other equipment approved/supplied by GEFO.  The ownership of the equipment supplied by GEFO/associate companies will remain with GEFO/associate / subsidiary / group companies. In the event of termination of services, the equipment must be returned within 3 days to GEFO in working / non damaged condition. For any damage to equipment provided by GEFO, repair/service/replacement charges will be assessed by GEFO and recovered from subscriber along with applicable taxes, as additional cost of provision to GEFO. GEFO shall raise an invoice on the subscriber for such repairs and the same shall be paid without demur by the Subscriber within 2 days of receipt of the invoice

Subscriber agrees to pay GEFO the installation, activation, subscription and other charges along with the statutory taxes and levies for the time being in force at the time of such payments as and when they fall due as may be notified by GEFO. In the event the Subscriber wishes to shift to a new location, delivery of connection will be subject to availability of GEFO services in that area, feasibility and shifting charges shall be applicable

GEFO will provide bill/invoice for the services subscribed at the contracted rate or such rates are notified on at contracted periodic intervals to the subscriber by electronic means on the subscribers registered email id . GEFO will not be responsible for any delay or loss of such bill/invoice in transit. The Subscriber, in the event of non receipt of such bill/invoice shall appropriately enquire with GEFO and pay the dues at contacted rates on or before due date. GEFO reserves the right to withdraw/suspend/terminate the Services partially and /or fully with or without notifying Subscriber in case of non-payment of invoice/bill by the due date or in case Subscriber’s payment instrument is unpaid to GEFO for whatever reason by Subscriber’s bankers. In case of discontinuation/disconnection of Service the charges/fees paid by the Subscriber earlier shall not be refunded under any circumstances. Any unutilized MB’s will not be carried forward or refunded on renewals. It is clarified that there shall be no refund (pro-rata / post – activation or otherwise) made by OIL to the subscribers for any reason whatsoever including but not limited to the unutilized MB’s.

All payment must be made in full by the due date mentioned on the invoice/bill. Any delay payment by the due date will attract interest@1.5% per month. In case of dishonor of cheque, Subscriber will be liable to pay penalty of 2% per month of the subject to a minimum of Rs.200/ - per instrument and any other charges as may be applicable. This clause shall be applicable for postpaid subscriber/s only

Plans offered will be monthly, quarterly, half yearly and annual with prepaid or postpaid billing option. For plan change during the life cycle of prepaid subscribers, amount for remaining period of service will not be adjusted against the new plan subscribed

Static IP (if provided) will be provided after submission of justification and network diagram indicating where it will be used. Static IP will be charged extra and shall be offered by GEFO

Subscriber is not allowed to share /resell/distribute/the Services provided by GEFO in any manner.

For New Connections, please submit your photo, ID Proof & address proof along with theSubscriber Registration Form